FAQs

1. How long will it take for my item to arrive?

The standard delivery time is 15 to 20 business days. If it's been less than 20 working days, please be patient, your item is in transit!
To reduce storage and labor costs, our goods are located abroad. This process allows us to offer you items at very competitive rates.
If your entire order has not arrived after 30 business days maximum, we will refund 100% of the missing items. This happens only in a very exceptional way.

2. Can I cancel my order?

If you change your mind after placing an order, you can cancel it at any time before we have sent your parcel out, and 25% cancellation fee applies.
Majority of orders are dispatched within 1-2 days, so if the order is shipped already, cancellation request will be refused.

3. If I am not satisfied with my order, can I get a refund?

If there is any problems about the product, you must contact us within 3 days since you got your it, or return request will be refused.
We offer the return and exchange service in the following cases:
i).Mistakes are made of sending the goods (e.g., wrong size, wrong color or wrong model) or the item has some quality problems(not being damaged by any man-made factors), please send it back to us and it will be refunded upon receipt of it.
ii).If you aren’t satisfied with our products (the goods are in good condition) and would like to return them. However, the return costs will be your responsibility.

4. If I have chosen the wrong size/wrong color, can I be refunded?

Unfortunately this is not possible, so be careful before placing an order, if your item requires the choice of a size or color.

5. Can I change or add items in my order to some other size or product?

We cannot modify the contents of any customer’s order after it has been placed. This includes but is not limited to product, sizes, colors, or other variants. If you wish to change the size or add additional items to your order, we advise that you contact us to cancel your order and place a new order with the correct size, colors, variants, etc.

6. Do you ship abroad?

Yes, we can ship all over the world.